We, RTC Couplings GmbH, are pleased about your visit to our website www.rtc-couplings.com and your interest in our company. The protection of your personal data is important to us. In accordance with Articles 12, 13 and 21 of the General Data Protection Regulation (GDPR), we inform you below about the handling of your personal data when using our website www.rtc-couplings.com.
Personal data are details of the personal or factual circumstances of a specific or identifiable natural person. This includes information such as the civil name, address, telephone number and date of birth.
Responsible for the purposes of the General Data Protection Regulation:
RTC Couplings GmbH
Telefon: +49 7161 98796-50
Telefax: +49 7161 98796-79
1.2 Data Protection Officer:
3. Purposes and legal bases of data processing
3.1 Informational use of the website
You can visit our website without giving any personal information. If you only use our website in an informative way, i.e. do not provide us with information about you, we do not process any personal data, except for the data that your browser transmits in order to enable you to visit the website, as well as information that is transmitted to us as part of cookies used for the statistical analysis of the use of our website.
3.1.1 Technical provision of the website
Creation of log files
For the purpose of providing the site technically, we require that we process certain automatically transmitted information from you so that your browser can view our website and you can use the website. This information is automatically collected each time we visit our website and stored in our server log files. This information refers to the computer system of the calling computer. The following information is collected:
• IP address;
• browser type/version (e.g.: Firefox 59.0.2 (64 bits));
• Browser language (e.g.: German);
• Operating system used (e.g.: Windows 10);
• Time of access
The legal basis for the storage of data is Art. Our legitimate interest is to be able to provide you with our website technically and to ensure the functionality of the website. In addition, our legitimate interest lies in optimizing our website and in ensuring the security of our infor-mation technology systems.
Our website uses so-called cookies. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser. They are not harmful and do not contain viruses. "Session cookies" are automatically deleted after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit. You can set your browser so that you are informed about the setting of cookies and allow cookies only on a case-by-case basis, exclude the acceptance of cookies for certain cases or in general, and enable the automatic deletion of cookies when the browser is closed. When disabling cookies, the functionality of this website may be limited. The following information is stored in the cookies and transmitted to us:
Necessary and functional cookies
These are necessary to enable the operation of a website. This includes, for example, cookies that make it possible to log into a customer area, to recognize a language, to put something in the shopping cart or to suggest a better navigation flow.
These cookies enable, for example, to collect anonymised data about the usage behaviour of website visitors.
These cookies include, for example, a visit to a website, the pages that have been visited and the links that have been called up.
We process your personal data for the technical provision of our website on the basis of the following legal bases:
• in order to safeguard our legitimate interests in accordance with Art. 6 sec. 1 lit. f GDPR in order to be able to provide you with the website technically. Our legitimate interest is to provide you with an attractive, technically functioning and user-friendly website, as well as to take measures to protect our website from cyber risks and to prevent our website from creating cyber risks to third parties.
3.1.2 Statistical analysis of the use of the website and increase in reach
For the purpose of statistical analysis of the use of our website, we use Google Analytics and thus cookies, which enable an analysis of your browsing behaviour. This allows us to improve the quality of our website and its content. We learn how the website is used and can thus continuously optimize our offer. The information obtained as part of the statistical analysis of our website will not be merged with your other data collected within the framework of the website.
Google Analytics is a web analytics service provided by Google LLC. Google Analytics uses so-called "cookies", text files that are stored on your computer and which enable an analysis of how you use the website. The information generated by the cookie about your use of our website is usually transmitted to a Google server in the USA and stored there. However, by activating IP anonymisation on our website, your IP address will be truncated by Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On our behalf, Google will use this information for the purpose of evaluating your use of the website, comcompile reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.
On our website, we use Google Analytics with the extension "_anonymizeIp()". As a result, IP addresses are processed in a truncated manner, thus excluding direct personal access.
You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of our website to the full extent.
You can also prevent the collection of data generated by the cookie and related to your use of our websites (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Alternatively, click here to be excluded from the Google Analytics measurement.
The legal basis for the processing of your personal data for the statistical analysis of the use of our website is Art. our legitimate interest is the needs-based design of our website.
This website uses the Google Maps map service through an API to visualize geographic information. The provider is Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When using Google Maps, Google also collects, processes and uses data about the use of the map functions by visitors (IP address). This information is usually transferred to and stored by a Google server in the USA. The provider of this website has no influence on this data transfer.
The legal basis for the processing of your personal data for the use of Google Maps is Art. 6 sec. 1 lit. f GDPR; our legitimate interest is an appealing and user-friendly representation of our website and easy to find the places we specify on the website.
The online offer offers the possibility of using Tawk.to chats. This is a live chat software. The chat is integrated into the source code. This is made possible by a script. By using the chat, you automatically use Tawk.to services. The data collected includes: chat history, IP address at the time of chat and country of origin. This data will not be passed on to third parties and is used exclusively for protection and internal statistics. The data is not used to identify you. They are not saved. The deletion takes place after the chat. The purpose and scope of the data collection and the further processing and use of the data by Tawk.to as well as your rights in this regard and setting options for the protection of your privacy can be found in the data protection notice of Tawk.to: https://www.tawk.to/privacy-policy
3.2 Active use of the website
In addition to the purely informative use of our website, you can also actively use our website to get in touch with us. In addition to the processing of your personal data as shown above in the case of purely informative use, we then also process other personal data from you, which we need to process your order or to process and respond to your request.
3.2.1 Contact Requests
In order to be able to process and respond to your enquiries to us, e.g. via the contact form or our e-mail address, we process the personal data you provide in this connection.
In case of enquiries via the contact form, we will always process your name and e-mail address in order to send you a reply, as well as the other information you send us as part of your communication.
In case of enquiries to our e-mail addresses, we will in any case process your e-mail address in order to send you a reply, as well as the other information that you send us as part of your communication.
In case of enquiries by telephone, we process the personal data you provide.
We process your personal data to answer contact requests on the basis of Art. 6 sec. 1 lit. f GDPR; our legitimate interest is to respond to contact enquiries in a proper way.
3.2.2 Commercial use
Use of data for e-mail advertising and your right to object
If we receive your e-mail address in connection with the conclusion of the contract and the provision of our products and you have not objected to this, we reserve the right to send you regularly other offers of interest to you on similar products, from our offer by e-mail. You can object to this use of your e-mail address at any time by sending a message to the contact options mentioned in section I. or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.
If you have provided us with your e-mail address in connection with the purchase of goods or services and we send you personalized advertising, we process your data for the sending of e-mail advertising in order to safeguard our legitimate interests in accordance with Art. 6 sec. 1 lit. b GDPR i.V.m. Section 7 para. 3 UWG. Our legitimate interest is based on our economic interests in the implementation of advertising measures and target group-oriented advertising.
Links to third-party websites may be included on our website. These websites are subject to their own privacy principles. We are not responsible for their operation, including data handling. When you send information to or through such third-party sites, you should review the privacy statements of those pages before sending them information that may be associated with you.
5. Categories of recipients
First of all, our employees will be aware of your personal data. In addition, we use carefully selected and commissioned service providers for some of our business processes, in particular IT services, the processing of contracts, the maintenance of customer relationships and services to customers and interested parties. In some cases, our service providers receive your personal data as processors and are then strictly bound by our instructions when dealing with your personal data. In some cases, the recipients act independently with your data, which we transmit to them.
6. Transfer of third countries
As part of the use of Google's tools, we transfer your abbreviated IP address to the USA. The data transfer is based on the EU Commission's Implementing Decision (EU) 2016/1250 of 12 July 2016, in accordance with Directive 95/46/EC of the European Parliament and the Council on the adequacy of the protection provided by the EU-US Privacy Shield.
Furthermore, we do not transfer your personal data to countries outside the EU or the EEA or to international organisations.
7. Duration of storage
Insofar as no separate information for deletion is provided in this data protection notice, we delete your personal data if these are no longer necessary for the business relationship, in particular the initiation and execution of contracts, and no longer exist legal retention obligations or legal justification. The retention periods laid down in the German Commercial Code (HGB) and the Tax Code (AO) are two to ten years. In addition, the limitation periods also affect the storage period. The limitation period is usually between 12 and 36 months, but can also be up to 30 years.
8. Your rights as a data subject
Under the statutory conditions, you are entitled to the following rights as a data subject, which you can assert against us:
Right to information: You are entitled at any time to request confirmation from us within the framework of Article 15 GDPR as to whether we process personal data concerning you; If this is the case, you are also entitled under Article 15 GDPR to obtain information about this personal data as well as certain other information (including processing purposes, categories of personal data, categories of recipients, planned storage period, the origin of the data, the use of automated decision-making and, in the case of third-country transfer, the appropriate guarantees) and a copy of your data.
Right to rectification: You are entitled under Article 16 GDPR to require us to correct the personal data stored about you if they are incorrect or incorrect.
Right to erasure: You are entitled to request from us, subject to the conditions of Art. 17 GDPR, that we release personal data concerning you without delay. The right to erasure does not exist, among other things, if the processing of personal data is necessary for (i) the exercise of the right to freedom of expression and information, (ii) to fulfill a legal obligation to which we are subject (e.g. legal retention obligations) or (iii) to assert, exercise or defend legal claims.
Right to restriction of processing: You are entitled to require us to restrict the processing of your personal data under the conditions of Article 18 GDPR.
Right to data portability: You are entitled, under the conditions of Art. 20 GDPR, to require us to provide you with the personal data concerning you that you have provided to us in a structured, common and machine-readable format.
Right of withdrawal: You have the right to revoke your consent to the processing of personal data at any time with effect for the future.
Right to object: You are entitled to object to the processing of your personal data under the conditions of Art. 21 GDPR, so that we must stop processing your personal data. The right of objection exists only within the limits laid down in Article 21 of the GDPR. In addition, our interests may preclude termination of the processing, so that we are entitled to process your personal data despite your objection.
Right to appeal to a supervisory authority: you are entitled, under the conditions of Article 77 GDPR, to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, place of work or place of alleged infringement, if you consider that the processing of personal data concerning you is in breach of the GDPR. The right to appeal is without prejudice to any other administrative or judicial remedy.
The supervisory authority responsible for us is:
The State Representative for the
Data protection and freedom of information
Königstrasse 10 a
9. Scope of your obligations to provide data
In principle, you are not obliged to provide us with your personal data. However, if you do not do so, we will not be able to provide you with our website with the full functionality, will not be able to respond to your requests to us and will not be able to enter into a contract with you. Personal data, which are mandatory information, are marked with a "*", all other personal data that you provide to us are voluntary information.
10. Automated decision-making / profiling
We do not use automated decision-making or profiling (an automated analysis of your personal circumstances).
Last updated July 2018